Organico
Returns and refunds
Food products require careful handling, so return eligibility depends on the condition of the delivered parcel.
Damaged or incorrect items
Contact us within 48 hours of delivery with the order number and clear photographs of the parcel and product. We will review the issue and offer a replacement or refund where appropriate.
Opened food products
For hygiene and safety, opened food products cannot be returned unless they are damaged, incorrect or have a verified quality issue.
Refund timing
Approved refunds are returned to the original payment method. Bank processing time may vary after the refund is initiated.
Last updated: 16 September 2026. Contact inquiry@prapanna.in for questions about this policy.